Shipping Policy
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As soon an order is accepted, we will start the production process for your order, it might take 1-2 weeks for an order to reach the shipment period. In case of any delay our team will contact you via email about the respective updates.
Multiple orders might get processed in multiple shipments for which you will be provided with the respective tracking number.
Taxes and Duties
The prices of products are inclusive of taxes
Return & Exchange Policy
India – 10 days replacements/ return from the date of product delivered.
International – 20 days replacements/ return from the date of product delivered.
Replacement/return requests will be accepted, and shipping will be borne by Identity Impulse under the following conditions:
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If there is manufacturing defect in the piece
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If the package is received damaged.
In case of an exchange for a different size or a different piece, shipping will be borne by the customer. Exchanges will be processed only for the same amount as the original order value or a higher amount.
Please note that the product must be returned unused, and all tags and labels should be attached.
Refunds will be processed within 2-3 business days after the product reaches our warehouse and runs through a quality check within 24 hours. Thereafter on approval, the refund will reflect in your original payment mode within 7-10 business days.
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If an order is canceled after the product has been shipped from our warehouse, the refund will be then processed only after it reaches back to our warehouse and runs through the quality check. On approval, it will then follow the standard refund procedure as mentioned above.
For any other inquiries, please contact us via Email